How Would YOU Improve Our Resume?

It might be hard to believe, but we do make a concerted effort to stay in touch with what’s going on in the recruiting world; the processes, the trends, the requirements, etc. And one of the things we’ve been taking a hard look at lately is the resume that 1) auto-builds for job seekers when they register for work, and 2) provides to employers when a job seeker is interested in a specific job.

We’ve talked in this blog before about how matches job seekers to jobs in hopes of helping job seekers and employers get the best job matches possible. However, at the same time we’ve assumed the process of creating and polishing a resume was taking care of itself. In hindsight, maybe that wasn’t the best assumption, either due to lack of knowledge on the part of job seekers, or limited and confusing functionality on ours.

So, this week we’d like to get your feedback. What has your experience been with creating, updating, or using the resume, and what can we do to improve any part of it? That is, what can we do to:

  • make it easier to use – more understandable to create and edit;
  • make it more relevant to job search and recruiting – what do job seekers want/need to provide and what do employers expect to receive; and
  • make it more functional/flexible – allow more options to build it, update it, and help it tell a better story to employers.

We’d like your perspective and appreciate your time to let us know what you think. And, if you’ve never used and are looking for a job in Texas, or recruiting for a job, give it a try and let us know what worked and what didn’t. We can’t make it better without knowing what the people who use it think, and we look forward to hearing from you

19 thoughts on “How Would YOU Improve Our Resume?

  1. Dave Liby May 25, 2012 / 9:44 pm

    I know it’s been talked about many times, but there is a need for people to be able to upload their personal resumes that may have been done professionally.

    2. Some of the areas where personal data can be entered is limited by space……add more character space.

    3. Change the system so that the natural default includes the phone number and email address of the job seeker.

    4. When entering information in work history, make the spaces that have information that populates the Resume mandatory information areas. You shouldn’t be able to save the work history unless that information is included.

    5. Remove the section wheh a job seeker can include references. (If an employer wants references they will be asked for) A majority of job seekers include the wrong people for references.

    6. Make the language skills area optional for the resume. That really only needs to be include if the individual is bilingual.

    7. Make the Drivers License area optional for the resume. That only needs to be included if the individual has a Commercial license.


  2. Scott Eychner May 25, 2012 / 9:56 pm

    Awesome feedback. Thank you!


  3. Irene May 25, 2012 / 11:00 pm

    I am very happy with the one I have right now I just hope I. Get a job real soon because my Husband got laid off on Mom day weekend and he yells a lot more now, send good thought s n wishes my way.


  4. Scott Eychner May 25, 2012 / 11:27 pm

    Thanks for your feedback. Best of luck; we’re here to help if we can. Simply give the office nearest you a call or drop by:


  5. Tara P. May 26, 2012 / 6:25 am

    First I would love to say I love the new look! It has proven to be very user friendly and I have noticed that you have maintained most of the the functionality. I would love to see the ability to upload a word resume into the system. The formatting of the resume is good but can be inconsistent. If you use the option to open the resume as a PDF the resume appears differently. When workintexas moved to the new look the resume wizard was removed. The resume wizard was extremely helpful and did a great job of telling you where to go next. It would be great to have a interactive wizard that uses arrows and pop up descriptions to show the person trying to complete the resume exactly where to click next. (Of course if you choose to do that you would want the ability to exit the tutorial if the person searching is computer savy.) When you go to preview the resume it would be very helpful to have the system automatically check the options you have already selected in the resume preferences section. Job seekers have to print their resume out of workintexas many times and it can be time consuming to have to select the options when in a rush. It would be great if you could select from a list of a couple of different fonts and have the ability to use bullets, bold fonts and underlining. I noticed that it was mentioned that the references section should be removed but some employers can choose wit as the contact method and may prefer to have the references with the application. Not to mention that it is important that job seekers know they need references, keeping that section helps them to know the information required. On a separate note, I have noticed if I am in workintexas in internet explorer the window will freeze, this occurs much less if I use Firefox, I prefer to use ie but have had to switch to Firefox to keep workintexas from freezing


  6. Scott Eychner May 29, 2012 / 2:10 pm

    Thanks very much for the great feedback. And good to hear the new look is an improvement.


  7. Anonymous May 31, 2012 / 2:49 pm

    The resume should be changed so that:

    1.) The job description previously entered jobs be spell checked. (spelling errors are found when the resume is copied to word.)
    2.) Make it so the resume printing options can be adjusted in PDF format not just HTMl. The Resume has to be copied to Word to be able to make printing changes and spell check the entire document.
    3.) Change the spelling for EMail to Email.


  8. Anonymous May 31, 2012 / 2:50 pm

    1. Keep format of the Resume unchanged when copy/paste into WORD
    (right now it extends vertically and it takes time to correct before saving to email to employer)
    2. Keep check marked items on Resume Preview
    (right now we are having to recheck each time we go to preview)
    3. Be more specific on Education
    (instead of 2 years college/technical/vocational and/or High School Diploma/GED)
    4. WIT right now capitalizes certain documentation. If the Employer Name/Address/Job Description could be written in a format to use proper and uniform capitalization/lower case typing, it would be a help as well. (Right now Intake Staff and the Job Seekers themselves, use varying type sets without regard to what others have documented.)

    Changing these could assist in making the resume appear more professional. We are having to rewrite the resume each time it is mailed out to an employer.



  9. Scott Eychner May 31, 2012 / 7:29 pm

    Thanks for the great feedback!


  10. Crystal Ojeda June 5, 2012 / 9:04 pm

    •Auto populate the job seeker’s contact information (i.e. phone numbers, email address) to make it easier for employers to contact job seekers
    •DO NOT CAPITALIZE the city (or job seeker’s name). It looks unprofessional on a resume
    •Provide users with examples for the ‘Summary of Qualifications’ field in the My Portfolio tab; similar to the ‘Career Objective’
    •Include the option to ‘email this’ to an email. This would also be a marketing opportunity for Work In Texas
    •The ability to copy and paste the information from PDF/HTML to Microsoft Word is limited. The formatting does not transfer, making it difficult for electronic transmittals
    •Remove the graphic boxes from the PDF version, or eliminate the HTML format, to make it easier for users to copy and paste


  11. Scott Eychner June 5, 2012 / 10:41 pm

    Thank you for the feedback!


  12. Jo June 7, 2012 / 7:41 pm

    1. The resume needs to be downloadable in word format and not just .html and .pdf.
    2. Their needs to to be an upload option.
    3. Remove lines from auto formatting, this is not a good formatting option with auto-mated screening.


  13. Scott Eychner June 7, 2012 / 11:31 pm

    Thank you for your comments!


  14. Jared June 11, 2012 / 4:50 pm

    I am a fan of video’s and video tutorials. I think that the Work In Texas website would benefit greatly from adding tutorials to the different sections of the website. Complete with Easy to Find tabs to click on to learn how to maximize the use of each section.

    The first Video or Tutorial I would suggest is right at the point of New Job Seekers and Employers Registering for Work In Texas. I think it would be of great service to the people registering to see and hear the great benefits of completing the 5 Step Registration process and WHY each section is important to fill out completely. From Entering Complete Work History to assist with the Resume wizard to the difference between Work History and the Occupations, Pay preferences and Location sections.

    Having the Job Match Advisor is great, but unfortunately that information is not found by many users until later and sometimes not at all. If there was a brief video or tutorial immediately shown prior to new Job Seekers or Employers even completing the 5 Step registrations process, it may help prepare that individual and offer the answer to the questions “Why do I need to fill out all this information, just to register with this website? I already have a resume, can’t I just upload it? I have registered with this site before, but never got any job matches, has it changed?”

    Having this Video/Tutorial can also create early success for individuals when they click the Match Jobs Now section. Early success in any venue can be the start of continued usage and loyalty of product.

    This type of step by step use of Video Tutorials can be very effective in leading people to maximizing the use of this valuable tool called Work In Texas. Not to mention it is very helpful for people who may have disabilities or just a limited knowledge of how to navigate through a website to find answers to their questions. It can also ease the fears of those who are not as computer savvy.

    Please consider developing these Video Tutorials to help Highlight and explain the different features and benefits of this site.


  15. Scott Eychner June 11, 2012 / 5:02 pm

    Thanks for your comments!


  16. Bambi Neeld June 18, 2012 / 2:17 pm

    When entering work history, it would be very helpful to have a split window or preview window (similar to email in Outlook) so you could view the former employers and dates that you have already entered… even a chronological time line that reflects your work history as you enter and save each one would help.

    Also, a link to yellow pages on the work history page would be great for looking up addresses and phone numbers of former employers.

    And same principal really for when you are adding occupations–it would help to be able to see a list of the ones that have already been included.

    One more thing– when an occupation is added, a pop-up that suggests other occupations for adding would be nice (i.e. welders/welders helpers/plumbers/plumbers helpers; recruiters/interviewers/human relations specialists, etc. ) similar to the “other people who bought these (shoes or whatever)also looked at or bought these”
    –then it shows a list of “these”.

    I may have more but am out of time for this right now. Thanks for considering users’ suggestions!


  17. Scott Eychner June 19, 2012 / 8:42 pm

    Thank you for your feedback!


  18. Harry Nicholls June 24, 2012 / 7:02 pm



    I am concerned about my personal information and Gadball/Data Frenzy.

    I am unclear of the relationship between TWC and, how my information is shared, and who takes responsibility for my information’s security after transition from TWC to Gadball.

    Privacy Policy:

    Neither Gadball or parent company, Data Frenzy, have a privacy policy available on their front page.

    I think my information is secure with TWC [under stated TWC policies]; however surprised by the redirect communication having no citation confirming TWC’s TOS and privacy policy (Terms of Use, Use Agreement, etc.) will continue with the transition; not even implicit. I only saw language akin to a disclaimer – “To return to simply close this browser window.” And unfortunately no apparent Privacy Policy on either or parent Data Frenzy website front page.

    Terms of Service:

    Does the TWC privacy policy continue [my information remain secure] with a transition to Gadball?

    Does TWC responsibility to protect my information under TWC policy continue after the transition to Gadball – that is, is my information secure, my identification protected and confidential under TWC’s policies continue?


  19. Scott Eychner June 28, 2012 / 2:50 am

    Thank you for your comments.

    In short, no. At the point a customer leaves TWC’s system and redirects to Gadball, TWC’s data privacy policies cease to apply. TWC does not have any input into or control over how Gadball collects or manages data, nor does TWC pass or provide any of our data to Gadball upon that redirect. Simply put, the two systems operate completely independently from one another.

    For what it’s worth, to date we have had no reports of data security concerns or issues related to Gadball, thus the continuation of our partnership (the optional redirect) with them. However, in an effort to ensure safe standing and because we have a good relationship with them, we will inquire about their privacy policy.

    Thanks again for the post.


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