With most any website, you’re eventually forced to consider the question of usability and how much help customers need to ensure they can effectively use the site. Of course websites are built with the intention of being obviously intuitive, but even the best intentions don’t always get you where you need to be. WorkInTexas.com is no different, and in some respects maybe even a little worse due to government and program regulations and requirements.
Recognizing this, we’ve always tried to think a little bit harder about intuitive usability, as well as develop extra page tips, help pages, an online tutorial, and even a FAQ. However, even with that effort, we still have sections of the system that customers find cumbersome and confusing.
The most common complaint is about occupations; how they’re picked, what’s missing from the list, which one applies to what I do, I don’t match because I didn’t pick the right one, etc. And to address that we are working on a project to redesign how job seekers describe what they want to do and can do, how employers describe what they need, and how those two things match.
The second most common complaint is not knowing or being able to easily grasp the basics: the few things you really need to know to make the system work for you. And so to help with that, we’ve created two TIPS sheets; one for employers and one for job seekers. There is much more to the system than what’s listed in these, but if all we have is an elevator speech to help folks with how to use WorkInTexas.com, well then, here is our elevator speech.
We hope this information helps and welcome any comments on them you might have.