TWC Seeks Customer Service Representatives

Available Positions in the Unemployment Insurance Program

The Texas Workforce Commission (TWC) is currently seeking to fill multiple TC Claims Representative (Customer Service Representative II) positions in the Unemployment Insurance (UI) program. These positions will be located in McAllen, TX and will be crucial in helping TWC assist customers who have been affected by the coronavirus (COVID-19).

What Does a TC Claims Representative do?

The TC Claims Representative will concentrate on receiving and responding to customer inquiries via telephone, social media, email or in person. The work will occur in a center environment and will consist of delivering information regarding the Unemployment Insurance Program in a timely, accurate, and positive and professional manner.  

Are There Advancement Opportunities?

This is a career ladder position with the potential for advancement to a TC Claims Representative (CSR III) within one year! TWC not only offers a competitive salary but the State of Texas benefits package includes everything from health insurance, a retirement plan, and a variety of leave types. Learn about TWC jobs and benefits at www.texasworkforce.org/twcjobs.

How do I apply?

To apply for this position, or another at TWC, you will need to create an account on www.workintexas.com. For assistance with creating an account or applying for positions on www.workintexas.com, staff at local Workforce Solutions offices are available to assist you. To find the contact number for your local Workforce Solutions offices visit https://twc.texas.gov/directory-workforce-solutions-offices-services.

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