TWC Seeks Customer Service Representatives

Available Positions in the Unemployment Insurance Program

The Texas Workforce Commission (TWC) is currently seeking to fill multiple TC Claims Representative (Customer Service Representative II) positions in the Unemployment Insurance (UI) program. These positions will be located in McAllen, TX and will be crucial in helping TWC assist customers who have been affected by the coronavirus (COVID-19).

What Does a TC Claims Representative do?

The TC Claims Representative will concentrate on receiving and responding to customer inquiries via telephone, social media, email or in person. The work will occur in a center environment and will consist of delivering information regarding the Unemployment Insurance Program in a timely, accurate, and positive and professional manner.  

Are There Advancement Opportunities?

This is a career ladder position with the potential for advancement to a TC Claims Representative (CSR III) within one year! TWC not only offers a competitive salary but the State of Texas benefits package includes everything from health insurance, a retirement plan, and a variety of leave types. Learn about TWC jobs and benefits at

How do I apply?

To apply for this position, or another at TWC, you will need to create an account on For assistance with creating an account or applying for positions on, staff at local Workforce Solutions offices are available to assist you. To find the contact number for your local Workforce Solutions offices visit

Now Hiring Sign

6 Veteran Resume Writing Tips

One of our promises to Texas and American veterans is to continue to provide veterans assistance outside of Veterans Day. That’s why we host an annual state-wide Texas hiring fair specifically for veterans; Hiring Red, White, and You is a massive yearly job fair that has more than 30 fairs happening in 30 locations on the same day! 14,420 businesses look to hire vets at Hiring Red, White, and You (HRWY), and 84,153 people like you have gotten jobs through our biggest job fair of the year. In fact, we’ve had veteran-friendly business hire 2,027 people on the spot! Yes, this includes disabled veterans! 

Find out when the next Hiring Red, White, and You veteran job fair is → 

Don’t want to wait until the next mega job fair? Search by county and find your local Veteran Specialist to learn about upcoming Veteran events → 

So, how do you increase your chances of getting hired on the spot? Check out these resume writing tips that are catered specifically to military service members! Here are six step-by-step tips for writing great resumes. 

6 Resume Writing Tips for Military Veterans 

Resume Tip #1: Create your resume writing compass 

Now that you’re leaving military service, the very first step in making a successful career transition is to discover what you want to be and craft the perfect resume for the job you want.  

  1. Learn who you are by writing down your interests, goals, and objectives. This is your compass. 
  2. Use your compass to help you determine the type of job, position, and company you want to apply for. 
  3. Find job descriptions and postings that match your compass. 
  4. Use these exact descriptions to help you explain how your military experiences relate to the job you want on your resume.  

Knowing that you’re leaving the military is not enough; you must know what you want to do in order to write a great resume. So, you should consider:  

  1. Who you are: These are your military accomplishments
  2. How you want to be perceived: Do you want to be seen as a fleet manager or mechanic? A combat medic or a medical technician? What have you done in the military for all these years and how do they translate into civilian speak? 

Remember, you’re selling your best military traits to a civilian. Using your compass will help you write about traits that are relevant to the job; you can now write a resume in a way that civilians can understand. 

Resume tip #2: Make your good resume stand out: Sell it; don’t tell it 

You are the product, and you must sell yourself. We recommend the “sell it to me… don’t tell it to me” strategy.  

If you “tell it,” you are just stating facts, and that can look boring to a hiring manager. If you “sell it,” you draw more attention to it and make your resume stand out above the others.  

When you talk about your military experiences, sell your best successes! The impact is incredible:  

  1. DO NOT use the “tell it” Strategy: Managed inventory of equipment during 9-month overseas deployment.  
  2. DO use the “sell it” Strategy: Directed a team of 29 electricians, machinists, and mechanics and maintained more than $30 million in equipment throughout an arduous 9-month overseas deployment. Achieved/maintained 100% inventory accuracy. 

Resume tip #3: Use keywords from the job description in your resume

An easy way to make your military skills and experiences stand out to an employer is to match their language. When writing a resume, you may wonder if you should tailor your resume to a specific job position. The answer is yes.  

Using keywords and phrases directly from the job description makes it easy to determine which of your skills to put on a resume. It also lets your hiring manager know that you’re a perfect fit and that you pay attention to detail. The following paragraphs list a few examples relevant to different career areas.  

  1. Keywords for operations management: production planning and scheduling, materials management, inventory control, quality, process engineering, robotics, systems automation, integrated logistics, product specifications, project management. 
  2. Keywords for training: needs assessment, instructional programming, training program design, testing and evaluation, public speaking, instructional materials design, seminar planning. 

For you, these can be found by reading the job description thoroughly. Be sure to use the words you read when you describe your work experience and work skills.

Resume tip #4: Focus on big wins and new projects  

When deciding what you want to include in your resume, try to focus on the “big” wins such as:  

  • new programs
  • special projects 
  • cost savings 
  • productivity and efficiency improvements 
  • technology implementation 
  • staff/team performance 

These are accomplishments that every company wants to introduce. Be sure to give a good, broad-based picture of what you were responsible for and how well you did it.  

Example: Supervised daily airfield and maintenance shop operations at a large facility in Northern Italy. Managed a team of 89 personnel and an annual operating budget of $3.5 million for supplies and materials. Consistently achieved/surpassed all productivity, efficiency, readiness, and personnel objectives. 

Resume tip #5: Make sure your resume creates a positive interview

As a veteran, especially a combat veteran, you want to be sure you write your resume in a positive way. 

  1. Don’t devote lots attention to areas of your background ground that are irrelevant or less than positive; you’ll only invite questions about things you don’t want to discuss. 
  2. Write your resume to focus on the skills that will be needed in their new profession, not necessarily on skills they acquired in past positions.

After the employer has determined that you meet the primary qualifications for a position (you’ve passed the keyword scanning test or initial review), your resume becomes all-important important in leading and prompting your interviewer during your conversation.  

Resume tip #6: Visually highlight your accomplishments with consistent structure  

Keep in mind that your resume will be skimmed by hiring managers. Even though you’ve spent hours creating your resume, it will ultimately be read quickly for bold phrases that stand out. Try to make it as easy as possible for readers to grasp the essential facts. 

  • Put job titles, company/organization names, and dates in the same place for each position.  
  • Make job titles bold. 
  • Make information easy to find by clearly defining different sections of your resume with large, highly visible headings. 

Now that you’re ready for our next HRWY event or your next job application, check out our other Texas Veterans benefits:

Eagle Ford Shale Booming In South Texas

Looking for work?  Interested in the oil and gas industry?  Well look no further than South Texas and the Eagle Ford Shale.  With potentially 20 years of well sites to be drilled and many direct and indirect industry-related jobs, the Eagle Ford Shale and South Texas are booming. 

The Eagle Ford Shale is an underground oil and gas formation approximately 50 miles wide and 400 miles long, stretching across more than 22 counties from the Mexico border to East Texas.  Named for the small town of Eagle Ford, Texas, it is predicted that millions of dollars worth of oil and gas, along with thousands of new jobs, will be found in this area.  See the increase in Eagle Ford drilling permits issued from 2008 to 2011.

Many notable companies are already hiring in the South Texas areas, with much of the recruiting efforts focused on truck drivers, welders, fitters, plumbers, and electricians.  Eagle Ford Shale jobs can be found in by entering the text phrase “Eagle Ford” or by searching the site specifically for energy industry jobs in Texas,

It is important to note that military veterans are in high demand in the oilfield industry.  Many of these are high paying jobs and require specialized training or skills veterans may already have. 

In addition to oil and gas field jobs, companies are also hiring engineers, geologists, and safety coordinators, along with all kinds of industry-support positions like accountants and hotel and restaurant service and management.  If you’re interested in any of these jobs, there is a large job fair taking place in Laredo on Friday, Jan. 13th.  More information about this job fair can be found here.

The Eagle Ford Shale is expected to capture its place as a leading oil and gas player this year, and maintain that status for years to come.  So if you’re looking for a long term and growing career option, consider oil and gas and the Eagle Ford Shale.

  • Thanks to guest blogger Stephanie Leavell for this post.