Asking the right questions isn’t just for journalists and writers. Questions are also how we grow. They help us pass our experiences from one person to the next.
“I’m a firm believer that the only difference between me and my customer is my desk,” says Willie Taylor, CEO for Workforce Solutions Permian Basin, known to invite job seekers into his office and whose staff provide work search and related services to people in 17 counties, 15 of which are rural. “It could be me looking for a job, it could be me without transportation, or I could be needing day care to go to work,” Taylor says.
Meanwhile, it’s likely more than a desk that makes the lifelong Odessa resident different from others. In the office by 6 a.m. each morning, Taylor has led the Workforce Board since its certification in 1996. Taylor’s been “in the system” for 46 years, he says, working to bring services to his community since the 1970s, and has learned what is effective for successful workforce development: partnerships and stability.
What is the most important thing you feel you do that contributes to the success of your local Workforce Development Board?
It’s all about building partnerships, especially with local colleges and universities, economic development councils, the chamber. Once you develop those partnerships, it’s easier to get things done in the community: for example, retooling your colleges to provide training in automotive, diesel or trade. We have our targeted occupations list, which we take into the public-school system and work with (guidance) counselors to help students make informed career choices.
Can you tell me something your Board is doing to prepare for current and future workforce demands?
Our board is focused on growing our own workforce, since we have challenges bringing people here. We’re blessed to have three community colleges: Odessa, Midland and Howard College, Texas Tech for medicine, UT Permian Basin for engineering. The cost of living is high, but if workers have a place to live and family here, or they’re going to school here, we can develop our existing workforce rather than relocate workers here.
We’ve been hit hard with a lack of truck drivers, due to the demands of the oil and gas industry. We’re applying for a high demand occupation grant partnering TWC with Midland Development Corporation to train 75-90 more truck drivers in a four-month program that’s got a 90% passing rate.
How did you end up in a career in workforce development?
Even when I was in college, I loved working with people and helping them. After college, I worked in the oil and gas industry, exploration and production, for 2-3 years, then for the Permian Basin Regional Planning Commission. In the mid-1970s I took a summer youth counseling job under the Manpower Development Training Act, and I became the executive director at the planning commission.
What do you do outside of the office?
I love playing golf, and I have an automotive repair shop, where I love working on Chevys and Fords. I [also] volunteer. I’m president of the Medical Center Hospital Family Clinics, which serves about 4,000 people who come to see medical doctors for treatment.
Would you like to share a success story?
In workforce development you touch a lot of lives, and you don’t know how much you impact them until you see them making a living for their families.
In Seminole, Texas, we had a rancher going through a difficult time. I worked with him with our dislocated worker program, which helped farmers and ranchers. I was working with him — and when you think of a farmer you think independent. I got him into training at Midland College’s air conditioning training and started his own business. He’s doing very well now, in business more than 20 years.
Military veterans and their spouses have an array of options to bolster their transition into civilian life. But as U.S. Army Veteran David Beadle and many others have discovered, Texas goes one step further in its commitment to honoring our nation’s heroes, by offering a program to provide a seamless transition to employment.
David is one of more than 1.5 million veterans estimated to call Texas home. In response to Gov. Greg Abbott’s charge to identify gaps in services to veterans, Texas Operation Welcome Home (TOWH) was created to assist and provide training opportunities to recently separated service members preparing for employment in high-growth, high-demand occupations.
The goal of the program is to provide a clear pathway for veterans such as David, as they move into civilian employment in the Lone Star State, by eliminating obstacles to attaining licensing, certification, accreditation and degree awards, so that veterans transition quickly into the workforce.
David, meanwhile, is a testimony that clear pathways help. David served as a combat medic for five years in the Army.
He said when he left the service in 2003, as a Specialist (E-4), he wasn’t sure what path to follow as a civilian as he settled in the Austin area.
“I attended college through the years, but I spent the majority of that time working and kind of building my own career,” he said. “I looked for a career change and in doing that I realized I wanted to add more marketable skills.”
David said the difference at school this time was that he tapped into the veterans’ network at the university, which helped him map out a clear plan to earn his degree.
“Through the OWLS program I was able to take the military experience that I had and transfer that over into college credit. Unlike other universities, the credits that they transferred from the military were actually applicable to my degree plan,” David said.
David credits the support of the TWC-backed veterans program, and his peers, for expediting his transition.
“I was lucky enough to find a few other veterans in the program who helped remind me that I wasn’t the only one managing school and life,” he said. “That social element was a key component in completing my degree.”
In 2017, David graduated from Texas State with a Bachelor of Applied Arts and Sciences degree, with a focus on Business and Sociology. He stayed on at the university to pursue a Master’s degree in Communication Studies.
David now helps fellow veterans and Bobcats navigate the challenges of academic work as a Communications Graduate Instructional Assistant at Texas State. He encourages veterans to take advantage of programs such as TOWH to expedite their career goals, and offered some advice based on his experiences.
“The best advice I can give veterans on the same path is to talk to people,” David said. “Ask for help. Keep moving forward towards a goal and don’t stop chipping away at it — it will happen!”
To learn more about resources available just for veterans in Texas, as well as training and employment opportunities statewide, please visit the Texas Operation Welcome Home website.
“I don’t know how to two-step, but what I do know how to do is work together, and you know when you two step you have a partner. And so, it’s no good for me to just be the left leg if I don’t include the right leg. And so, what we are doing here, when we do the two step, we’re in unison, we’re working together.”
When a state agency and its program officers from Austin take the time to travel to rural areas across South Texas and listen to locals, communities, employers, individuals and stakeholders, the agency benefits with greater understanding, deeper insights and more valuable perspectives about the people it serves.
The Texas Workforce Commission (TWC) is more accessible than most people may realize. Through more than 200 Workforce Centers and satellite offices across the state of Texas, and 130 Vocational Rehabilitation field offices, TWC connects job seekers and employers with workforce development services and training — but TWC wanted to hear directly from multiple stakeholders: Local workforce boards, employers, economic development corporations, independent school districts superintendents, trainers, counselors, non-profits, chambers, elected officials and constituents. That’s why TWC Commissioner Representing Labor Julian Alvarez and TWC staff representing several TWC programs embarked on a South Texas listening tour, April 9-13, 2018.
Where Did We Go?
The group visited six specific Workforce Board regions: Lower Rio, South Texas, Cameron County,Coastal Bend, Alamo and Capital Area Workforce Development Areas taking along staff from TWC’s Skills Development Fund; Vocational Rehabilitation program; Apprenticeship program; and Adult Education and Literacy program. City stops included Brownsville, Laredo, Corpus Christi, San Diego, San Antonio/Hondo and Austin.
Why Did We Go?
Listen and learn from rural communities. Allow stakeholders to tell their stories, share their struggles and their successes.
Build strong relationships with rural communities and determine how to work together as a team with workforce development and training services in mind.
Educate on our workforce and training program staff, generate new interest from individuals we might not normally hear from, and bring better services.
Exit with takeaways to use as next action items.
“The primary goal of our tour was to help people feel heard, educate them on our workforce and training programs, generate new interest from individuals we wouldn’t normally hear from, bringing better services to local communities,” Commissioner Alvarez stated. “Having a transparent and informative conversation is one of the best exercises you can do to improve your program.”
Commissioner Alvarez explained that many Texans cannot afford to make it to Austin to discuss their workforce development experience and needs, and that others may simply be unaware of what TWC services are available.
Since TWC staff fielded so many questions about essential programs, we asked the staff to offer an overview of major TWC programs:
1. The Skills Development Fund is Texas’ premier job-training program providing local customized training opportunities for Texas businesses and workers to increase skill levels and wages of the Texas workforce. The Texas Workforce Commission administers funding for the program. Success is achieved through collaboration among businesses, public community and technical colleges, Workforce Development Boards and economic development partners.
2. Adult Education and Literacy providers are organizations with instructors delivering English language, math, reading, writing and workforce training instruction to help adult students acquire the skills needed to succeed in the workforce, earn a high school equivalency, and enter and succeed in college or workforce training. TWC contracts with a wide variety of organizations to provide AEL instruction and promote an increased opportunity for adult learners to transition to post-secondary education, training or employment.
3. The Vocational Rehabilitation program helps people with disabilities prepare for, find or retain employment and helps youth and students prepare for post-secondary opportunities. The program also helps businesses and employers recruit, retain and accommodate employees with disabilities. The program serves adults with disabilities; youth and students with disabilities and businesses and employers.
4. Apprenticeships combine paid on-the-job training under the supervision of experienced journey workers with related classroom instruction. Most registered apprenticeship training programs last from three to five years as determined by industry standards.
While there were multiple questions asked at the Texas Southmost College, one major realization realized from the overall discussion is the severity of the skilled trades “skills gap” in the area and the need to continue the development of technical and skilled trades programs at both the high school and college levels to close those gaps as soon as possible.
This conversation was followed by attendees of the Labor Boot Tour learning directly about customized training through our Skills Development and Apprenticeship teams discussing TWC programs.
Commissioner Alvarez noted that worker training is the key as the Rio Grande Valley transforms from an agricultural economy to an advance manufacturing, aerospace, maritime and LNG economy.
Invited stakeholders included Career & Technical educators, college tech-ed officials, Economic Development Corporaitons, and the Port of Brownsville–all of whom gave brief presentations of what they are working on, and the need for continued TWC funding assistance to be successful–particularly increased JET funding for the next biennium.
An overall realization demonstrated was the severity of the skilled trades “skills gap” in the area and the need to continue the development of technical and skilled trades programs at both the high school and college levels to close those gaps as soon as possible.
“All-in-all, [today] was enlightening to a large and varied audience, and the resulting sense of urgency to continue building CTE capacity in our schools and colleges was an overriding outcome. We sincerely thank Commissioner Alvarez and his staff for their dedication and availability, and appreciate their passion for what they do for the great State of Texas.”
In Mission, Texas, the Two Step Tour participants were hosted by Workforce Solutions-Lower Rio Grande, and began with an in-depth tour of Royal Technologies, an advanced engineering and manufacturing company that services diverse industries.
Highlights of the tour included viewing how automation and robotics are used by companies such as Royal Technologies, to create labor costs efficiencies, and how a manufacturing company serves both automobile and technology markets in North America and Mexico.
The tour was followed by a stakeholder meeting at South Texas College Technology Campus in McAllen, for the larger group Q&A discussion where Commissioner Alvarez, and TWC key staff from Austin, provided stakeholders pertinent information about programs and services available to the region.
TWC staff engaged in one-on-one discussions with stakeholders representing economic development corporations, business, education and community based organizations.
Mission’s Key Economic Development Drivers:
Maximizing and leveraging partnerships and information to better serve individuals with disabilities.
Development of innovative partnerships and programs through apprenticeship programs: TWC’s Desi Holmes answered various questions regarding apprenticeship programs and shared best practices (as seen across the state) in efforts to create programs that enables individuals to obtain workplace-relevant knowledge and skills.
Overall, creating responsive programs to meet the needs of business.
“The Texas Workforce Commission Texas Two Step Listening Tour hosted by Workforce Solutions-Lower Rio was an enormous success and beneficial to our community stakeholders. Perhaps the most notable experience for the attendees was that TWC key staff and subject matter experts were so readily available to respond immediately to stakeholder questions and offer additional resources and information to pursue programs, services and grant awards available through TWC. The real-time technical assistance was invaluable for those in attendance. TWCs responsiveness and availability equips our stakeholders to develop responsive solutions.”
— Arcelia Sanchez, Business Representative, WFS Lower Rio
The Boot Tour team visited Workforce Solutions Alamo on day four and hosted a listening session and invitation for questions.
San Antonio’s Important Topics:
Dr. Bruce Leslie, Chancellor, Alamo Colleges – provided an overview of Alamo INSTITUTES which consist of six categories: Creative & Communication Arts; Business & Entrepreneurship; Health & Biosciences; Advanced Manufacturing & Logistics; Public Service; and Science & Technology.
Pooja Tripathi, Project Coordinator – Workforce Services, Bexar County Economic Development Department and Mary Batch, Assistant Manager, Human Resource Development (HRD), Toyota Motor Manufacturing Texas, Inc. – provided an overview of TXFAME.
David J. Zammiello, Executive Director Project Quest – provided an organizational overview. The mission of Project QUEST is to strengthen the economy by providing expert support and resources to develop a pipeline of highly qualified employees for in-demand occupations that offer a living wage, benefits and a career path.
Ryan Lugalia-Hollan, Executive Director P16 Plus – Mission statement is to ensure that all young people in Bexar County are ready for the future. Programs designed to help youth understand and master the concepts and challenges of basic personal finance investments in programs to build a pipeline of STEM-capable students.
Steve Hussain, Chief Mission Officer, Goodwill Industries of San Antonio – Good Careers Academy – Goodwill San Antonio’s goal is to provide an educated workforce empowered to reach their career and life goals and achieve self-sufficiency for themselves and their families. Particularly focus on empowering individuals who face barriers in gaining employment by providing education, training, career services and robust service coordination.
Juan Antonio Flores, Executive Vice President, Governmental Relations, Port San Antonio –provided an overview. Home to over 70 tenant customers who directly employ about 12,000 fellow citizens.
David Meadows, City of San Antonio Economic Development Department (EDD) – provided an overview. Development of Workforce Development Division. EDD has funded workforce agencies for many years but only started developing policy around workforce development over the last couple of years.
The second portion of the tour took place at Accenture Federal Services (AFS). Ali Bokhari, AFS Delivery Network Director, Accenture Federal Services, provided an overview and tour of the facility. Romanita Mata-Barrera, SA Works, was able to join the group and partake in the discussion.
Accenture’s Important Topics:
Vocational Rehabilitation – discussion regarding the partnership Accenture Federal Services has developed with Texas Workforce Commission Vocational Rehabilitation San Antonio location regarding the employment of people with disabilities. This is an ongoing partnership with not only TWC Vocational Rehabilitation staff but also WSA staff.
On-the-Job-Training – discussion regarding how AFS and WSA are collaborating in providing OJT noting obstacles that have been encountered.
Apprenticeship – AFS provided a review of their in-house apprenticeship program.
This portion of the tour brought the team back to the Board Office.
Carolyn King, Director Grants and Clinical Education Operations, Methodist Healthcare System of San Antonio provided an overview of the various initiatives Methodist Healthcare System of San Antonio has utilized focusing on TWC grant funding. Mark Milton, Senior Director of Workforce Operations, Goodwill Industries of San Antonio – Good Careers Academy was also in attendance.
Some of the Items Discussed:
Retention opportunities utilizing Goodwill, Project Quest as well as Alamo Colleges.
Interview Skills, helping students determine the best fit. Interviewing with numerous departments at the same time. This has been successful for not only the students but the respective supervisors.
Mark Milton, Senior Director of Workforce Operations, Goodwill Industries of San Antonio – Good Careers Academy provided the tour. Steve Hussain, Chief Mission Officer welcomed the team to Good Careers Academy.
Some of the items highlighted were the classroom, as that particular Good Careers Academy hosts students from Fox Tech High School.
Hondo Mayor James Danner, and Jesse M. Perez, of the City of Hondo, Economic Development Department, provided an overview of workforce initiatives in Hondo/Medina County.
Hondo Key Economic Development Drivers:
In 2013 the City of Hondo initiated discussions with Goodwill Good Careers Academy to bring CNA course and other technical courses to the STRTC. And agreement with Hondo High School and Goodwill was created to offer CNA to Hondo High School Seniors.
In 2014 Concordia University began offering a Master’s Degree for teachers and BS Degree for Teachers’ Aides seeking to become teachers.
In 2016 the City of Hondo Economic Development Corporation (COHEDC) approved $285,000 to renovate 5,000 sq. ft. of vacant space into an allied health training suite and create two additional multi-purpose classrooms.
In 2016, the City of Hondo and COHEDC submitted a request to the US Department of Commerce Economic Development Administration (EDA) for a $960,000 grant with a $240,000 local match to build an annex for vocational/technical courses. EDA approved the grant request and are in the process of making arrangements to build the annex.
In January 2016 WSA leased space to provide workforce development services in Medina County at STRTC.
In 2017, together with WSA and Southern Career Institute (SCI) CNA courses were offered to adults. SCI provides the instruction. WSA provides funding for qualified adults.
The final day of the Boot Tour culminated in a listening session with Workforce Solutions Capital Area staff and local stakeholders.
Learnings & Takeaways
“Commissioner Alvarez: Having traveled through several regions and multiple cities on tour, what did you learn? What seemed significant? Were there any major takeaways for you?”
“Those are good questions. TWC went on tour to listen and learn from rural communities. This was an opportunity to allow stakeholders to tell their stories, share their struggles and their successes. I think what really stood out about the tour for me is how much our services here at TWC have had such an impact on so many lives, communities and the economy. For example, I knew TWC makes a difference and that TWC-TWS workforce and development training programs and services have the ability to change lives, but it’s different seeing that in person. I knew our grants really trained people but it’s different seeing it up close and personal. That really hit home for me having had the opportunity to tour and witness first-hand a high school with 400 students on the receiving end of a JET grant. It was very powerful. And the students were equally as enthusiastic about sharing how it has changed their lives.
These students are experiencing the newest and latest welding methods due to one grant with the end result being that industry are hiring many of them right out of high school. And that’s success, right there. That’s a significant takeaway. And sometimes the results speak for themselves.
A secondary purpose for the tour was to build strong relationships with rural communities and determine how to work together going forward as a team with workforce development and training services in mind. On that note, I feel the tour was successful in that we successfully brought Austin to communities that can’t afford to travel to Austin to meet with our agency directly. Many who attended these stakeholder meetings and discussions were employees of non-profits while others ran agencies with limited resources.
Finally, I’m glad to be part of such a great agency and work alongside individuals who truly care about what they do and the people they serve. Another purpose for the tour was for us to educate on our workforce and training programs, generate new interest from individuals we might not normally hear from, and bring better services. This tour allowed me a second opportunity to to experience how professional and knowledgeable our TWC staff actually are, how passionate they are about their programs and educating others, and how much they want to help others which is the essence of bringing better services.
I’m glad for some actions items and takeaways. And finally, I’m glad to be part of such a great agency.”
Additional Takeaways and Future Action Items:
Takeaway 1 – Target “Skills Gap”: The severity of the skilled trades “skills gap” demonstrates a strong need to continue the development of technical and skilled trades programs at both the high school and college levels to close gaps as soon as possible. Several communities spoke of the sense of urgency to continue building Career Technical Education (CTE) capacity in schools and colleges. TWC should also address how to help colleges work better with one another to build capacity and provide training for each other.
Takeaway 2 – More TWC Outreach: Multiple individuals and communities are unfamiliar with TWC programs and there exists a strong need for greater awareness. TWC needs to better educate what TWC programs can offer. This tour demonstrated the fact that certain folks do not know what an Adult Education Literacy program entails, or how Skills Fund works, or who the Vocational Rehabilitation program touches or affects — or how apprenticeship programs can change young lives. (If people were truly surprised to learn that we provide workforce training in addition to basic education and English, TWC realizes there are many other services delivered that individuals are not aware of or familiar with so greater education and more awareness is needed.)
Takeaway 3 – Expand VR Awareness: There is a need for greater discussion regarding the partnerships developed with Texas Workforce Commission Vocational Rehabilitation regarding the employment of people with disabilities. This is an ongoing partnership with not only TWC Vocational Rehabilitation staff but also WSA staff in certain regions. Maximizing and leveraging partnerships and information to better serve individuals with disabilities is essential.
Takeaway 4 – Share Apprenticeship Best Practices:TWC heard of a greater need for development of innovative partnerships and programs through apprenticeship programs. There is a need for further discussion on shared best practices (as seen across the state) in efforts to create programs that enables individuals to obtain workplace-relevant knowledge and skills.
Takeaway 5 – Be Responsive to Local Business Needs: TWC heard throughout the tour of the need to continuously create responsive programs to meet the needs of business areas visited – there is a realization that each region and city have their successes and their own needs. It is not a one-size-fits-all approach. TWC needs to take time to determine local needs.
Takeaway 6 – Reduce Confusion Over VR Services: Because of the vast array of services offered by TWC (with each of these individual programs taken on tour), TWC is a full-service program for job seekers and employers. Certain questions asked to full audiences came from local Work Force Solutions staff wanting to understand the services provided by the boards and how to access them for VR customers. It demonstrates a need to educate at all levels on the full reach of TWC, boards, and their contractors. More education and awareness for VR programs is also needed. The other TWC programs are provided through grants to boards, schools, training centers etc. VR services are provided directly to the individual with a disability. There is sometimes confusion over how VR services differentiate from other TWC services.
Takeaway 7 – Continue Visits with Local Stakeholders:Having traveled through six regions with TWC’s programs, TWC now has a better understanding that the true worth of the work TWC does and the programs managed that can only be fully appreciated when one is able to see the results and the impact our services our work has on the lives of people and businesses across the state. TWC program managers must engage in field trips in the future to better understand the impact of the programs TWC manages across the state.
Takeaway 8 – Expand Outreach about Skills Development Fund: Each day of the tour TWC was asked about the Skills Fund Program. All areas and regions indicated a strong interest in the Skills Development Fund. TWC was able to discuss how it feels it has made a commitment to developing strong relationships at the local level by locating a Regional Staff person in the area. Unfortunately, TWC learned that many businesses and other partners often do not know that this person is there and that the person is a member of the state office team assigned to assist them in benefiting specifically from the programs and services TWC provides.
More Photos from the Tour
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Helping our US Military Veterans successfully transition from their military careers is something we at TWC place a very high emphasis on. We work hand in hand with the Texas Veterans Commission (TVC) to ensure that every veteran who wants or needs it, receives all the assistance the Texas workforce system can provide.
To that end, via a partnership with Governor Rick Perry, Texas Medical Center surgeon Dr. James Henry “Red” Duke, Jr., Texas Workforce Solutions, and TVC, let me introduce:
“Hiring Red, White & You.” Hiring Red, White & You is a big, coordinated job fair event that will take place in each of the state’s 28 Workforce Development Areas on Nov. 15, 2012, with the main focus being to help address the employment needs of Texas veterans.
This unprecedented statewide initiative will help Texas employers interested in hiring veterans for their experience, discipline and other exceptional qualities, easily connect with Texas veterans. These job fairs are free to all veterans and employers, though pre-registration is encouraged.
If you’re a veteran (or an employer) and would like more information regarding times and locations, or to get contact information for the event in your area, please visit this webpage. There’s also a PSA on YouTube easily found here. And if you still have questions or want more information, feel free to contact TWC at firstname.lastname@example.org or 512-936-3103.