The TWC Appeals Process

After applying for Unemployment Insurance benefits, your application will be reviewed and a determination regarding your eligibility will be decided. You will then be sent a Determination Notice. If something on the notice is incorrect, or you don’t agree with the outcome,  you may appeal.

What is an appeal?

An appeal is written notice that you disagree with a TWC decision and you want your case decided through the appeals process. You must appeal in writing within 14 calendar days from the date that we mail you the Determination Notice. The date mailed is located on the top of the Determination Notice form, and the last day you can file an appeal is at the bottom of the form. There are three ways to file an appeal:

  • Online
  • By Mail                                         
    • Appeal Tribunal                                                     
      Texas Workforce Commission
      101 E 15th St, Rm 410
      Austin, TX 78778-0001
  • By Fax 
    • 512-475-1135

What should I know before I file an appeal?

While you can submit an appeal by mail or fax, we recommend filing online through the TWC Unemployment Benefit Services (UBS) system because you will immediately receive confirmation that the appeal was filed. While you wait for a response on your appeal, continue to submit timely payment requests every two weeks. If you win the appeal, this will speed up the process for receiving any missed or owed payments. Please note that filing the same appeal multiple times will only slow the process down for you and others.

How long will the appeal process take?  

Currently, the average timeframe to process an appeal is 45-60 days which can change depending on workload. However, some appeals may be shorter, and some may take longer based on the complexity of the appeal or the number of appeals awaiting review.  

Is there any way to get my appeal reviewed faster?

To be fair to all Texans, all appeals are reviewed in the order they are received. We know a quick determination is important to you, so we are continually looking for ways to speed up the process. TWC has more than doubled appeals staff in response to the pandemic and continues to increase that staffing.